Customer Contact Specialist

At Ebene Gate, we’re not just about numbers — we’re about people. From our Mauritius office, our Specialists plays a vital role in supporting our UK and Canadian customers through their debt solution journey. Whether it’s providing reassurance, answering questions, or resolving issues, our team make sure every interaction is professional, compassionate, and clear.

If you’re a natural communicator who enjoys problem solving and making a real difference in someone’s day, this is your opportunity to shine.

Customer Area Roles

As a Customer Contact Specialist for the UK market, you’ll:

• Be the first point of contact for customers via phone and email.
• Help customers understand their financial options and processes.
• Investigating issues and ensuring they are resolved quickly.
• Keeping accurate records of all customer interactions.
• Escalating complex issues to the correct team for further assistance.
• Ensure every customer receives a professional and excellent service.

As a Customer Contact Specialist for the Canadian market, you’ll:

• Be the first point of contact for customers via phone and email.
• Helping customers understand their financial options and processes.
• Guide customers on basic procedures and escalate where required.
• Maintain detailed and accurate case notes on internal platforms.
• Provide a seamless and professional experience for Canadian customers experiencing financial difficulties.

As a Customer Contact Specialist in the Customer Relations Department, you’ll:

• Handle emails, customers concerns, and complaints in a professional and empathetic manner.
• Investigate and resolve issues in collaboration with other departments.
• Draft written responses to formal complaints, following compliance protocols.
• Help maintain customer confidence by providing accurate, fair, and timely resolutions.
• Ensure all customers interactions are logged and followed through to completion.

Who Should Apply?

Whether you are just starting your career or have customer service experience, we would love to hear from you. This role is ideal for individuals who are natural communicators, problem solvers and enjoy helping others.

You’ll be a great fit if you have:

• A Higher School Certificate (HSC)
• A Diploma or Degree – especially in Communications, Business, Customer Service, or any related field (a plus, but not mandatory)
• 2 to 3 years of experience in a customer-facing role, call centre, or support team environment

If you’re enthusiastic, resilient, and ready to make a positive difference in people’s lives, we’ll provide the training and tools to help you succeed.

What Skills Do You Need?

You don’t need to be an expert in insolvency to join us — full training is provided. What matters most is your mindset, attention to detail while working with people and numbers.

We’re looking for individuals who can bring:

• Excellent verbal and written communication skills
• Strong listening and interpersonal skills
• Problem solving mindset
• Empathy and emotional intelligence
• Critical thinking and good judgment
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office & CRM tools
• Strong time management and responsiveness
• Desire to work in achieving customer excellence
• Flexibility to work UK hours on shift pattern 

What’s in It for You?

• Attractive Salary & Benefits: Rs 25,000– Rs 30,535 (Commensurate with Experience & Qualifications)
• Achievable Bonus, Travel and Shift Allowance
• Flexibility to Work from Home (as per management schedule)
• 9-Day Fortnight (Get 1 extra day off every two weeks!)
• Rewards & Recognition Programs
• Career Growth & Training Opportunities
• Subsidised Medical Insurance & Private Pension Plan
• Employee Wellness Benefits: Sponsored Gym Membership & More!

Work Schedule

• Monday to Friday (Saturday UK only)
• Customer Support (UK team): Shifts from 11:00am – 11pm weekdays, Shifts 11am – 4pm weekends
• Customer Support (Canada team): Shifts from 5:00pm – 4:00am – Mauritius Hours